M.A.C. 24/7 Restaurant and Bar
Inside Hilton Waikiki Beach, 2500 Kūhiō Ave., Honolulu, HI 96815, USAAbout M.A.C. 24/7 Restaurant and Bar
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Inside Hilton Waikiki Beach, 2500 Kūhiō Ave., Honolulu, HI 96815, USAInterested In Having Your Listing On This Site?
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Nice diner type restaurant set in the Hilton Waikiki Resort hotel! Diner type atmosphere in a five star kind of resort! Food was delicious. I had the Mac attack which came in big portions. Could not eat it all… not a pancake person but the pancakes were delicious and the bacon and eggs were too. Definitely coming back…
Most of the big, fancy restaurants were booked for Christmas dinner, so we ended up at Mac 24/7. Like many restaurants in Waikiki it is overpriced for ok food. My daughter did really like her salmon and my fish tacos were good. My husband said the $49 ribeye was more like a $25 steak. Nothing special. The place was not packed, but it took over an hour for our food, so that was a downside too.
The breakfast was delicious, especially the pancakes with cream. However, there were a few things that were quite disappointing. First, the coffee tasted like chlorine. We couldn’t tell if it was the water quality or poorly rinsed cups, but the chlorine flavor was very strong, and we tried it in a few different cups. Additionally, the woman who greets guests was quite unpleasant. She really needs to adjust her attitude and manners, as this is not acceptable in customer service. She seemed irritated and unfriendly. When we asked if this was the breakfast area, as there were no clear signs, she replied, "This is the restaurant." When we asked where we could find breakfast, she said it was here and that she'd assign a table soon, all while rolling her eyes noticeably. This behavior is unacceptable in a customer service role. She continued to give unfriendly looks throughout our meal, making the experience uncomfortable. The waiter taking our orders, however, was a friendly and cheerful gentleman who helped improve our overall impression of the breakfast experience.
Much to our surprise, we ended up dining here more than we thought we would during our stay. Mostly due its convenience and my lack of mobility. Service was mostly good. We did have one meal where it seemed the waiter messed everything up about our order. The manager came over twice to help sort things out. No comp or discount was offered for the errors. There were a few servers who really made our visit special and we made sure to let them know via our tips. I had the avocado toast several times during our stay and it was served differently every single time. Different amounts of tomatoes, varying volume of greens, etc. The siracha aioli does absolutely nothing for the dish, btw. I will say that the spam on the side was cooked perfectly every time and tastes great with the avocado toast. The grilled cheese sandwich was a waste of money. The bread was huge and stale while the cheese was sparse. The drinks are seriously overpriced and on the small side. We tried the Waikiki Wake Up (the coffee ice cube is HUGE and will not melt for a very long time) and the lychee colada, which was tiny and nothing to rave about. As others have noted the coffee is pretty meh.
Food here was great! I had the Portuguese sausage with rice which was just the right amount of food needed in the morning. The biscuits and gravy were also very, VERY tasty.